Refund Policy

This policy explains when and how refunds apply to Wassly subscriptions and services. By subscribing you agree to this policy alongside our Terms of Service.

Subscriptions are billed in advance for each billing cycle and renew automatically unless you disable renewal before the renewal date from your dashboard. Disabling auto-renewal stops future charges; it does not refund the current cycle.

Payments for elapsed or in-progress billing periods are non-refundable. If you were charged in error or hit a billing issue, contact us within 14 days of the charge and we will review your case and issue a correction where warranted.

Plans that include a free trial are not charged until the trial ends. Cancel before the trial ends to avoid any charge.

One-time setup fees, optional add-ons, and usage-based charges (such as WhatsApp conversation and messaging fees billed by Meta) are non-refundable once incurred.

Email [email protected] or use the contact form with your account email and the charge details. Approved refunds are issued to the original payment method within 7–14 business days, depending on your bank or payment provider.