Unified inbox
WhatsApp, Messenger, Instagram and Telegram conversations on one screen, answered by your whole team.
Included in Base
What it does
Every channel in one list
No app-hopping; each new message lands in the same inbox with its channel badge.
Conversation assignment
Assign a chat to an agent or team and see who owns it and its status.
Internal notes and labels
Leave a note the customer can't see, and label chats for search and follow-up.
Full contact profile
Customer details, chat history and deals beside you while you reply.
Quick replies
Pick a saved reply instead of typing from scratch, and edit it before sending.
Mobile app
Follow and answer conversations from your phone on iOS and Android.
How it works
Connect your channels
Enable WhatsApp and any extra channels from account settings.
Invite your team
Add agents and set each person's permissions.
Reply, assign, follow up
Every conversation in one place, each with a clear status.
See it in action
One inbox for every conversation
- Channel badge beside each chat
- Assigned chats show the owner
- Contact profile sits next to the reply
Limits & good to know
- Official WhatsApp: you can reply freely within 24 hours of the customer's last message; after that you need a Meta-approved template.
- Extra channels (Messenger, Instagram, Telegram) are optional add-ons enabled from the pricing page.
- Agent and contact counts follow your plan; see the pricing page for details.
Frequently asked questions
Yes, every channel enabled on your account shows up in the same inbox.
No, internal notes are visible to your team only.
Yes, with the Wassly app on iOS and Android.
Related features
Ready to try Wassly?
Start your trial and see for yourself, or talk to us and we'll help you pick the right setup.
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