Telegram
Connect a Telegram bot to your account: audience messages reach the inbox and your team or the bot replies.
What it does
Your bot in the inbox
Bot messages appear with your other channels in one screen.
Team replies
Agents reply as the bot, with chat assignment.
Automation flows
Use bot flows to answer repeat questions.
One customer profile
Gather a customer's chats on a single profile.
How to connect it
Create a bot
Use BotFather inside Telegram and get the bot token.
Paste the token
Add it in Wassly to link the bot to your account.
Receive messages
Anyone who messages the bot shows up in the shared inbox.
See it work
A message to the bot, answered by the team
- The message reaches your bot
- Your team replies from the inbox
- Flows answer the repeat questions
Important limits and details
- The add-on works with Telegram bots, not your personal account.
- The customer starts the chat with the bot first.
- The number of bots depends on your subscription and can be raised from pricing.
Common questions
No, you create the bot with BotFather and paste the token into Wassly.
No, linking works through a Telegram bot.
Yes, you can run automation flows on the bot.
Other channels
Ready to try Wassly?
Start your trial and see for yourself, or talk to us and we'll help you pick the right channels.
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