Templates & quick replies
Manage Meta templates and their approval status, and save quick replies that speed up your team.
Included in Base
What it does
Template manager
Create WhatsApp templates and submit them for approval from inside Wassly.
Approval status
See which templates are approved, in review or rejected.
Template buttons
Add quick-reply or link buttons to a template.
Quick replies
Save repeated answers and pull them up during a chat.
How it works
Write the template
Set the content, variables and buttons.
Submit for approval
Meta reviews it and the status appears in Wassly.
Use it
Send it in campaigns and flows once approved.
See it in action
A template with quick-reply buttons
- Variables filled from customer data
- Quick-reply buttons under the message
- Status changes on approval
Limits & good to know
- Template approval is Meta's decision; a template can be rejected if it breaks Meta's policies.
- A template can't be sent before it is approved.
Frequently asked questions
Usually a Meta policy issue, such as unclear content or vague variables; edit and resubmit.
No, they're used inside the 24-hour window and need no approval.
In campaigns, flows and replies outside the 24-hour window.
Related features
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