Data Deletion Instructions

Wassly serves two categories of users, and the deletion process differs slightly:

• Tenant businesses — companies that hold a Wassly account to send messages, manage leads, or run campaigns. You may request deletion of your account, your contact lists, your message history, and any WhatsApp Business Account (WABA) data we have stored on your behalf.
• End consumers — individuals who have interacted with a tenant business through Wassly (for example, you received a WhatsApp message from a company that uses Wassly). Your personal data is controlled by that tenant business, not by Wassly directly. You should contact the business that messaged you first; if they do not respond within a reasonable period, you may escalate to us using the contact below.

Send an email to [email protected] with the following information:

• Your full name or business name
• The email address or phone number associated with your account
• A clear statement that you are requesting deletion of your personal data
• If applicable, the name of the tenant business that messaged you (for end consumers)

Alternatively, if you are a Wassly tenant, you can initiate account deletion directly from Settings → Account → Delete Account inside your Wassly dashboard.

Upon a valid deletion request, we permanently remove:

• Your account profile, login credentials, and authentication tokens
• Contact lists, audience segments, and uploaded customer data
• Message history, conversation logs, and chat transcripts
• Connected WhatsApp Business Account metadata stored on our servers
• Campaign data, template content, and automation flows you created
• Payment records (retained only as legally required for tax compliance)
• Any Facebook, Instagram, or Meta-provided access tokens associated with your account

Egyptian tax law and anti-money-laundering regulations require us to retain certain financial transaction records for up to 5 years after deletion. These records are kept in an isolated archive, are not used for any operational purpose, and are accessed only when legally compelled.

• Acknowledgment: within 3 business days of receiving your request
• Verification: we may ask you to confirm your identity to prevent fraudulent deletion requests
• Completion: within 30 days of verified request, per PDPL Article 8
• Confirmation: you will receive a confirmation email when deletion is complete

If your account was connected to Meta platforms (WhatsApp Business API, Facebook, Instagram), deletion from Wassly does not automatically delete data held by Meta. To remove data from Meta’s systems, you must contact Meta directly through your Meta Business account or Meta’s data request page.

Wassly
Privacy & Data Protection
Commercial Registration No. 291759
Address: Building 15, Group 73, Madinaty, First Settlement, New Cairo, Cairo Governorate, Egypt
Jurisdiction: Arab Republic of Egypt
Email: [email protected]

For complaints unresolved by us, you have the right to file a complaint with the Egyptian Personal Data Protection Center (مركز حماية البيانات الشخصية).