Campaigns
Message your customer segments with approved WhatsApp templates and track delivery, reads and replies.
Included in Base
What it does
Approved templates
Pick a template Meta has approved and send it to your audience.
Customer segments
Target by tags, area or any segment you've saved.
Scheduled sending
Send now or choose a better time.
Live stats
See how many messages were delivered and read, and how many customers replied.
Opt-out handling
Customers who asked to stop don't receive new campaigns.
How it works
Pick template and audience
Choose the template and the segment that will receive it.
Send or schedule
Review the campaign, then send it or set a time.
Follow the results
Watch delivery, reads and replies, and answer interested customers from the inbox.
See it in action
Campaign counters update as it sends
- Audience defined by a segment
- Delivered and read counters
- Replies land in the shared inbox
Limits & good to know
- Marketing messages on WhatsApp require Meta-approved templates and follow Meta's policies.
- Messaging people who haven't agreed to hear from you can get your number restricted; use opted-in lists.
- WhatsApp conversation fees are charged by Meta at its published rates.
Frequently asked questions
No, outside the 24-hour window an approved Meta template is required.
Meta decides; the template status is shown inside your account.
Yes, replies appear in the shared inbox and count in campaign stats.
Related features
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