Clear answers to common questions

A platform for managing and automating customer conversations: a unified inbox, campaigns, bots and a CRM, plus optional modules such as AI, order confirmation and bookings.

Online stores, clinics, real estate, restaurants, training centres, gyms, service companies and agencies. See the solutions pages for details.

Yes. Start a free trial and pick the modules that fit you. Trial details are shown at signup.

You start with the Base plan and add only the modules and channels you need. The final price is shown on the pricing page before you sign up.

You pick the billing cycle on the pricing page, and the builder shows the price for each before you sign up.

You can add or remove modules as your needs change. The terms for changes are shown in your account.

The full terms are on the refund policy page.

Yes. Wassly runs on Meta's official WhatsApp Business Platform; campaigns need a verified account and approved message templates.

After a customer's last message you can reply freely for 24 hours. Outside it you need a Meta-approved message template.

Meta reviews templates and the time varies. The status of each template is shown inside Wassly.

Usually yes, depending on the number's status with Meta. Contact us and we'll walk you through it.

Nobody can guarantee otherwise. We reduce the risk by using the official platform, approved templates, sending campaigns only to customers who opted in, and handling opt-outs.

The assistant replies in Arabic and English and understands common dialects. Test it on your real customer messages before turning it on.

It can, like any AI, which is why it answers from your own sources and hands the chat to a person when it isn't confident.

We don't sell your data. Processing details are in the privacy policy.

On secure infrastructure; the details are in the privacy policy.

Use the data deletion page. Requests reach us directly.

Yes, for iOS and Android, with full Arabic support.

By WhatsApp, phone or email from the contact page, during the working hours listed there.