AI assistant
Answers your customers from your knowledge base, and hands the chat to your team when it isn't confident.
What it does
Answers from your knowledge
Add your sources and pages; the assistant answers from them and shows where the answer came from.
Handoff to your team
When confidence drops, the assistant passes the chat to a person with its context.
A copilot for agents
Helps your team while they reply inside the unified inbox.
Conversation triage
Classifies incoming chats so each reaches the right person.
Custom instructions
Write instructions for the assistant's tone and what it should and shouldn't answer.
How it works
Add knowledge sources
Pages or files that hold your usual questions and answers.
Set the instructions
Tune the tone, when it steps in and when it hands off.
Turn it on for your channels
It replies in chats; you review performance and improve the sources.
See it in action
An answer with its source, a handoff when unsure
- The answer comes with its source
- When confidence drops it stops
- The chat moves to your team with context
Limits & good to know
- The assistant answers only from what you add; answer quality follows source quality.
- AI message and knowledge-base allowances are set in the add-on and can be raised on the pricing page.
- Review assistant chats regularly, especially on sensitive questions.
Frequently asked questions
It's grounded in your knowledge base, and when confidence is low it hands the chat to your team instead of guessing.
It works on the channels enabled in your account.
You can raise the limit on the pricing page, and your team keeps replying from the inbox.
Limits & pricing
What's included, and what you add as you grow
Prices are read live from the Wassly catalog, so you see what the invoice will show.
200 EGPper month
2,000 EGP per year
Included in the add-on
- 500 AI messages
- 10 Knowledge base sources
- 50 Knowledge base pages
It's added to the calculator for you — adjust quantities as you like.
Raise the limits when you need to
- 500 AI messages+150 EGP
- 5 knowledge base sources+100 EGP
- 100 knowledge base pages+100 EGP
Related features
Ready to try Wassly?
Start your trial and see for yourself, or talk to us and we'll help you pick the right setup.
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