Bot flows
Draw automated conversations visually: buttons, lists, conditions and actions, no code.
Included in Base
What it does
Visual builder
Place steps on the canvas and connect them the way the chat should flow.
Buttons and lists
Offer options the customer taps instead of typing.
Conditions
Branch by working hours, the customer's answer or their data.
Keyword triggers
Start a flow when the customer types a specific word.
WhatsApp Flows forms
Collect customer details inside the chat in a structured form.
Handoff to an agent
Pass the chat to your team at any step.
How it works
Choose the trigger
Decide what starts the flow: a first message or a keyword.
Build the steps
Add buttons, conditions and actions, then connect them.
Turn it on and watch
Activate the flow and refine it from what happens in chats.
See it in action
A four-step welcome flow
- The trigger starts the flow
- The condition splits working hours from after hours
- The action assigns the chat to a team
Limits & good to know
- Buttons and lists are subject to WhatsApp's limits on count and length.
- Outside the 24-hour window you can only start a message with an approved template.
- The number of flows available follows your plan; see the pricing page.
Frequently asked questions
No, the builder is visual and needs no code.
Yes, you can hand the chat to your team at any step.
Yes, the AI agent is an add-on you can use alongside flows.
Related features
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