Direct messages to your business Instagram account reach the inbox, and your team replies to them.
What it does
DMs in the inbox
Answer customers from Instagram without switching apps.
Assignment and notes
Spread chats across the team and leave internal notes.
Quick replies
Answer repeat questions in one tap.
One customer profile
A customer's chats from other channels show on the same profile.
How to connect it
Switch to a business account
You need an Instagram business account linked to a Facebook Page.
Connect the account
Sign in and give Wassly the permissions it asks for.
Reply from the inbox
Direct messages arrive in the shared inbox.
See it work
A direct message reaching your team
- A message from Instagram
- Replied from the shared inbox
- The profile gathers the customer's chats
Important limits and details
- Works with business Instagram accounts linked to a Facebook Page.
- The add-on covers direct messages.
- Meta's reply-window rules apply after the customer's message.
- The number of accounts depends on your subscription and can be raised from pricing.
Common questions
No, you need a business account linked to a Facebook Page.
Yes, the chats stay visible there too.
Yes, within your subscription limits; raise them from pricing.
Turn Instagram comments into conversations
Auto-reply to comments by keyword, then follow the commenter up with a private message that lands in your inbox.
Instagram post comments
Other channels
Ready to try Wassly?
Start your trial and see for yourself, or talk to us and we'll help you pick the right channels.
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